1. Basic provisions
These General Terms and Conditions (hereinafter referred to as the "GTC") govern the relationship between the buyer and seller in the sale of goods between BKE a.s. (hereinafter referred to as the "seller") and its business partners (hereinafter referred to as the "buyer").
BKE a.s. with its registered office at U Výzkumu 603, 664 62 Hrušovany u Brna is a company with the subject of activity: development, production and sale of switching power supplies to other sellers - distributors and end users.
At the beginning of the business relationship, the buyer hands over to the seller the data and requisites set by legal standards for concluding purchase contracts and issuing tax documents.
Legal relations between the seller and the buyer not expressly regulated by these Business Conditions are governed by the relevant provisions of the valid wording of the Civil Code No. 89/2012 Coll. and related regulations.
2. Technical conditions
The basic and binding specification of technical parameters of products is given in the datasheet.
Datasheets of products are available at www.bke.cz, on request they can be sent in electronic or printed form.
The declaration of conformity of the products with the relevant ČSN and EN standards is sent in electronic or printed form on request.
Instructions for use of the standard product are available for download at www.bke.cz with each datasheet and is sent in printed form together with the product.
3. Inquiry and quotation process
The buyer can make an inquiry in any form of communication. In case of incompleteness or ambiguity of the demand, the seller will request the necessary data from the buyer.
The seller's subsequent offer contains minimum information on the subject of the inquiry, quantity, price, delivery time and period of validity of the inquiry. The inquiry is sent to the buyer in electronic or written form.
4. Acceptance of the inquiry, order and conclusion of the purchase contract
The buyer can accept the inquiry in the form of an order in the following ways:
The conclusion of the purchase contract is confirmed by the seller by sending the document Received Order. The minimum requirements of the purchase contract are the subject of sale, its quantity, price and deadline.
5. Terms of delivery
The goods are delivered by sending a courier service. The price of transport is governed by the current price list of the transport company.
After an agreement, however, the customer can choose another method of delivery, or personal collection at the seller's headquarters.
The delivery date agreed in the purchase contract is binding for the seller and is the delivery date to the customer.
With the goods, the customer will receive a Delivery Note and an Invoice - Tax Document, unless otherwise agreed.
The goods are packed in non-returnable packaging in accordance with the Commercial Code and the regulations of the transport company. Accompanying documentation, warranty certificate and instructions for use of the products are enclosed to the goods.
The buyer is obliged to check the condition of the shipment together with the carrier immediately upon delivery (number of packages, if the tape with the company logo is intact, any damage to the box), according to the enclosed waybill and refuse to accept an incomplete or damaged shipment. Incomplete or damaged shipment must be immediately notified to the seller in writing, preferably by email to email@example.com, write a damage report with the carrier and send it by fax or email to the seller within 24 hours.
6. Price, payment terms
Prices for all products or goods sold by BKE a.s. are contractual. Prices of standard products are available on request. Prices of non-standard products, ie modifications or products according to customer requirements are set individually, by agreement. Prices are without VAT.
Payment terms are agreed in the purchase contract and stated on the invoice - tax document. Their form can be as follows:
- bank transfer
- cash on delivery upon delivery of goods (cash is received from the customer by the carrier)
- payment in advance by bank transfer (usually in the form of a deposit)
- in cash at personal collection
When sending, the price of the goods is added to the packaging and transport costs according to the price list of the transport company. The usuall duedate of invoices is 30 days, other duedates are solved individually.
The goods remain the property of the seller until it is fully paid, unless otherwise stated.
7. Warranty, complaints
a) The seller provides a guarantee for the goods sold for 24 months. The extended warranty of 60 months is for selected products of BKE a.s. and is specified in the product documentation (datasheet, operating instructions). The warranty period starts from the date of receipt of the goods by the buyer.
b) The warranty does not cover manufacturing defects or other defects caused by improper or careless handling, use of the product contrary to its purpose or operating instructions, mechanical damage, natural disasters such as lightning or other atmospheric discharge, fire or water, or due to other non-standard phenomena such as overvoltage in the distribution or telecommunication network, or so provided by law.
c) The buyer can apply a complaint only with the seller BKE in written form, while the costs associated with transport to the seller's headquarters are paid by the buyer himself. In case of a justified complaint, the seller will deliver the repaired goods to the buyer at his own expense by transport company.
d) It is necessary to enclose a warranty certificate and a description of the defect with the claimed goods. If the defect does not occur permanently, the conditions under which it occurs must be clearly stated. We recommend handing over the claimed goods in the original packaging and they must be complete.
e) All complaints are settled within 30 days after receipt of the claimed goods, either by delivery of the repaired goods, exchange for new ones (in case the complaint is justified), or notification of non-recognition of the complaint for the reasons stated in paragraph b).
8. Service, repairs
Technical service, or repair of products on the equipment at the place of operation is performed by the seller only at the request of the buyer under mutually agreed conditions. Repairs of products during the warranty and post-warranty period are performed by the seller at the place of its registered office. Repairs of products from other manufacturers can only be performed by prior mutual agreement.
9. Protection of personal data
The seller declares that all personal data is confidential, will be used only to perform the contract with the buyer and will not be otherwise disclosed, provided to a third party, etc. except in situations related to distribution or payment of the ordered goods (name and delivery address).
10. Final provisions
These General Terms and Conditions are valid from 1.1.2014. The seller reserves the right to change these General Terms and Conditions without prior notice.