{"id":8696,"date":"2020-10-21T09:10:25","date_gmt":"2020-10-21T09:10:25","guid":{"rendered":"https:\/\/www.bke.cz\/?page_id=8696"},"modified":"2024-04-03T13:14:40","modified_gmt":"2024-04-03T13:14:40","slug":"support","status":"publish","type":"page","link":"https:\/\/www.bke.cz\/en\/support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:2%;--awb-padding-right:5%;--awb-padding-bottom:2%;--awb-padding-left:5%;--awb-margin-bottom:50px;--awb-background-color:#fed531;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3>Firmware update for power supplies - chargers.<\/h3>\n<p>There is a possibility to upgrade the firmware for chargers (power supplies) in two variants. Either with the implemented MODBUS protocol or with the SNMP protocol. With this firmware version, system resources should not be depleted and the supervision response should not be blocked from time to time.<\/p>\n<p><b>CAUTION: We recommend to update the firmware ONLY if you are experiencing problems with the current version of your firmware.<\/b> The update only corrects some small bugs and does not bring any new features. <b>If your unit is working normally and without problems, we do not recomend to update.<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-bottom:2px;--awb-border-color:#d7d7d7;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-margin-top:50px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-font-size:42px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">FAQ<\/span><\/span><\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e2e2e2; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e2e2e2; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Source Sans Pro\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Source Sans Pro\";font-style:normal;font-weight:regular;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #00aeef !important;border-color: #00aeef !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #112151;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #112151;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #112151!important;border-color: #112151!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9564\"><span class=\"entry-title rich-snippet-hidden\">Where do I find the ETOOL configuration utility?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/pdvorakbke-cz\/\" rel=\"author\">Petr Dvo\u0159\u00e1k<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-12-14T09:33:25+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9564\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9564\" href=\"#collapse-1-9564\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where do I find the ETOOL configuration utility?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9564\" aria-labelledby=\"faq_1-9564\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Tato utilita je ke sta\u017een\u00ed u dodavetele.\u00a0 <a href=\"https:\/\/www.solarmonitor.cz\/cz\/podpora\/ke-stazeni\/utility\">https:\/\/www.solarmonitor.cz\/cz\/podpora\/ke-stazeni\/utility<\/a><\/p>\n<p>Nepou\u017e\u00edvejte volbu &#8222;Nahr\u00e1t tov\u00e1rn\u00ed nastaven\u00ed&#8220;. Tato funkce resetuje kompletn\u00ed nastaven\u00ed dohledu v\u010detn\u011b hesel, s\u00ed\u0165ov\u00e9 konektivity a specifick\u00fdch nastaven\u00ed pro kontr\u00e9tn\u00ed zdroj. Po jej\u00edm pou\u017eit\u00ed je nutn\u00e9 nahr\u00e1t konfigura\u010dn\u00ed soubor pro konkr\u00e9tn\u00ed typ zdroje.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9561\"><span class=\"entry-title rich-snippet-hidden\">Why does surveillance measure meaningless values?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/pdvorakbke-cz\/\" rel=\"author\">Petr Dvo\u0159\u00e1k<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-12-13T14:29:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9561\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9561\" href=\"#collapse-1-9561\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does surveillance measure meaningless values?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9561\" aria-labelledby=\"faq_1-9561\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pokud se stane, \u017ee m\u011b\u0159en\u00e1 data neopov\u00eddaj\u00ed skute\u010dnosti, pak je na vin\u011b chyba v konfigura\u010dn\u00edm souboru. U sou\u010dasn\u00e9 verze firmwaru ji\u017e nen\u00ed u\u017eivatelsky mo\u017en\u00e9 tyto hodnoty m\u011bnit (jsou za\u0161edl\u00e9), ale je mo\u017en\u00e9 je st\u00e1le vid\u011bt. Tuto \u00fapravu jsme ud\u011blali na z\u00e1klad\u011b u\u017eivatelsk\u00fdch zku\u0161ennost\u00ed. Je ale st\u00e1le mo\u017en\u00e9 m\u011bnit p\u0159es konfigura\u010dn\u00ed soubor XML. Proto podkud tato skute\u010dnost nastane, je t\u0159eba p\u0159ehr\u00e1t konfiguraci dohledu tov\u00e1rn\u00ed konfigurac\u00ed ur\u010denou p\u0159\u00edmo pro konkr\u00e9tn\u00ed model. Tento soubor v\u00e1m m\u016f\u017eeme zaslat emailem pokud n\u00e1m uvedete typov\u00e9 \u010d\u00edslo produktu.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9558\"><span class=\"entry-title rich-snippet-hidden\">What to do if an upgrade error occurs?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/pdvorakbke-cz\/\" rel=\"author\">Petr Dvo\u0159\u00e1k<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-12-13T14:14:44+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9558\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9558\" href=\"#collapse-1-9558\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What to do if an upgrade error occurs?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9558\" aria-labelledby=\"faq_1-9558\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pokud tato situace nastane m\u00e1te podle z\u00e1va\u017enosti po\u0161kozen\u00ed dat v modulu dohledu v z\u00e1sad\u011b dv\u011b mo\u017enost\u00ed:<\/p>\n<p>1) Dohled neodpov\u00edd\u00e1 webov\u00e9mu prohl\u00ed\u017ee\u010di a utilita Etool jej nevid\u00ed. Zkou\u0161ejte n\u011bkolikr\u00e1t zopakovat hled\u00e1n\u00ed Etoolem a to i s \u010dasov\u00fdm odstupem pro vypr\u0161en\u00ed s\u00edtov\u00fdch timeout\u016f. Pokud nebudete m\u00edt \u00fasp\u011bch, tak nebude mo\u017en\u00e9 dohled znovu zprovoznit a budete jej muset poslat k n\u00e1m.<\/p>\n<p>2) Dohled m\u00e1 po\u0161kozen\u00e9 webov\u00e9 str\u00e1nky, ale utilita Etool jej vyhled\u00e1. Pak zkuste znovu updatovat firmware p\u0159es Etool (tla\u010d\u00edtko uprade firmware).<\/p>\n<p>P\u0159i obnov\u011b firmwaru neprov\u00e1d\u011bjte zm\u011bnu konfigurace (tla\u010d\u00edtko Konfigurace, Nahr\u00e1t tov\u00e1rn\u00ed nastaven\u00ed). T\u00edm se m\u011bn\u00ed data dohledu viz. &#8222;Co je konfigura\u010dn\u00ed soubor?&#8220;. Tyto jsou odd\u011bleny od firmware a nemaj\u00ed na jeho nefunk\u010dnost vliv. Naopak si vyma\u017eete data sv\u00e9 nap\u011btov\u00e9 varianty.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8705\"><span class=\"entry-title rich-snippet-hidden\">What is a configuration file?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/justforfun\/\" rel=\"author\">justforfun<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-12-14T09:45:06+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8705\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8705\" href=\"#collapse-1-8705\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is a configuration file?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8705\" aria-labelledby=\"faq_1-8705\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The configuration file is a summary of the supervision settings. It is separated from the firmware so that the settings remain unchanged when the firmware is changed. The configuration file has two parts. The first is user data (network settings and alarm settings). The second part is the production data, where the voltage version settings and measurement calibration are stored.<\/p>\n<p>Zm\u011bnou konfigura\u010dn\u00edho souboru dojde ke zm\u011bn\u011b obou \u010dast\u00ed dat. Nenahr\u00e1vejte proto kompletn\u00ed data z jednoho dohledu do druh\u00e9ho, ale pouze do st\u00e1vaj\u00edc\u00edho dohledu. Nahr\u00e1n\u00edm jen n\u011bkter\u00fdch u\u017eivatelsk\u00fdch polo\u017eek si naopak m\u016f\u017eete zautomatizovat konfiguraci v\u00edcero zdroj\u016f. Tov\u00e1rn\u00ed nastaven\u00ed nastav\u00ed u\u017eivatelsk\u00e1 i v\u00fdrobn\u00ed data do po\u010d\u00e1te\u010dn\u00edho stavu. Po t\u00e9 by bylo nutn\u00e9 do modulu nahr\u00e1t v\u00fdrobn\u00ed nastaven\u00ed pro v\u00e1\u0161 konkr\u00e9tn\u00ed typ.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8703\"><span class=\"entry-title rich-snippet-hidden\">How to find out the IP address of the supervision?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/justforfun\/\" rel=\"author\">justforfun<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-10-21T09:14:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8703\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8703\" href=\"#collapse-1-8703\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to find out the IP address of the supervision?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8703\" aria-labelledby=\"faq_1-8703\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To find out, we will need the Etool utility, which we will install. Once started, the connected supervisions will be found automatically or we can press the \"find device\" button. In the \"Device settings\" section, it is possible to change the network connectivity of the selected supervisor.<\/p>\n<p>It is also possible to change the firmware version using the Etool utility. This is useful if for some reason a supervisor website is not available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8698\"><span class=\"entry-title rich-snippet-hidden\">How to upgrade firmware from supervision website?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bke.cz\/en\/author\/justforfun\/\" rel=\"author\">justforfun<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-10-21T09:13:35+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8698\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8698\" href=\"#collapse-1-8698\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to upgrade firmware from supervision website?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8698\" aria-labelledby=\"faq_1-8698\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The instructions apply to firmware version 1.1.8 and higher. Lower versions cannot be updated.<\/p>\n<p>Supervision settings (network connectivity, alarms) are retained even after the update. The firmware version can be found in the supervision in the top bar.<\/p>\n<p>Process of update:<\/p>\n<ol>\n<li>Start a web browser and load the basic supervision page (default IP: 192.168.1.157)<\/li>\n<li>Select the \"System settings\" (the default user is \"System\" without a password)<\/li>\n<li>In the \"Choose file with firmware\" box, select the file with the .eti suffix<\/li>\n<li>Click on \u201eUpload\u201c<\/li>\n<li>Question \u201eDo you really want to update new firmware?\u201c confirm with \u201eOK\u201c<\/li>\n<li>Wait approx. 15 s. and you will see: \u201eUploaded successfully, please wait to complete the process.\u201c<\/li>\n<li>Wait for approx. 15 s, the main supervision page will start with new firmware and preserved settings.<\/li>\n<li>Done<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-bottom:2px;--awb-border-color:#d7d7d7;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:3%;--awb-padding-right:5%;--awb-padding-bottom:0%;--awb-padding-left:5%;--awb-margin-top:49px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:50px;--awb-font-size:42px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Firmware and updates<\/span><\/span><\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:22px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-alert alert error alert-danger fusion-alert-center awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Surveillance modules starting with MAC address 70:B5:99:10:14:F6 (from 04\/2022) are fitted with new memory and therefore do not support FW versions lower than 1.4.1 b26. If an incompatible FW is uploaded to the module, it will stop working and cannot be upgraded again.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-hover-accent-color:#65bc7b;--awb-circle-hover-accent-color:#65bc7b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">Download firmware<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><a href=\"https:\/\/www.bke.cz\/datasheets\/soubory\/Powernet 1.5.1 b27.zip\" data-wplink-edit=\"true\">Verze 1.5.1 b27<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-bottom:2px;--awb-border-color:#d7d7d7;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:3%;--awb-padding-right:5%;--awb-padding-bottom:0%;--awb-padding-left:5%;--awb-margin-top:49px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:50px;--awb-font-size:42px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">User's manual for remote monitoring<\/span><\/span><\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:22px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-with-title content-left\" style=\"--awb-hover-accent-color:#65bc7b;--awb-circle-hover-accent-color:#65bc7b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">JSD-119\/DIN, JSD-300\/DIN, JSD-600\/DIN<br \/><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><a href=\"https:\/\/www.bke.cz\/datasheets\/soubory\/JSD-dohled_MODBUS_CZ.PDF\">Czech version<\/a><\/p>\n<p><a href=\"https:\/\/www.bke.cz\/datasheets\/soubory\/JSD-dohled_MODBUS_EN.PDF\">English version<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-bottom:2px;--awb-border-color:#d7d7d7;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-margin-top:50px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-font-size:42px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Direct customer support<\/span><\/span><\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p>Didn't find the answer or need to solve an individual service request? Do not hesitate to contact us.<\/p>\n<p><strong>Head of R&amp;D<br \/>\n<\/strong>Ing. Petr Dvo\u0159\u00e1k<br \/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">+420 547 236 671<br \/>\n<\/span><\/span><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">pdvorak@bke.cz<\/span><\/span><\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_margin-top:25px;\" target=\"_self\" href=\"mailto:pdvorak@bke.cz\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-envelope fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text fusion-button-text-left\">Send an e-mail<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8696","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/pages\/8696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/comments?post=8696"}],"version-history":[{"count":91,"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/pages\/8696\/revisions"}],"predecessor-version":[{"id":9743,"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/pages\/8696\/revisions\/9743"}],"wp:attachment":[{"href":"https:\/\/www.bke.cz\/en\/wp-json\/wp\/v2\/media?parent=8696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}